Program Family Navigator

To apply for this position, please use the link to complete the application on the TriNet platform or send your resume and cover letter to HR@valleysettlement.org. Someone will reach out to you to complete the application process.

Program Family Navigator

Reports to: Director of Programs & Innovation

Schedule: This is a 40-hour a week, non-exempt position, Monday through Friday. This position requires availability during programming hours from 9:00 am – 5:00 pm, with some evening availability required. Times are subject to change based on programming needs.

Salary Range: $24 -$31 per hour, based on qualifications and previous related work experience

Benefits: Valley Settlement’s benefits include the following:

• Employer paid health plan that includes medical, vision, dental and life
• Simple IRA employer contribution
• Generous paid time off (PTO) plan
• Up to 16 paid holidays annually
• Professional development assistance

Job Description:

The Program Family Navigator is responsible for the successful implementation and operation of the Family Support team’s referral-based work for all of Valley Settlement’s programs.

Duties and Responsibilities include, but are not limited to:

Program cycle of Family Support Team (activities are ongoing throughout the year):

Planning Phase:

• Works collaboratively with Valley Settlement (VS) staff to receive family / individual referrals
• Works collaboratively with community agencies to connect with family / individual referrals
• Leads in training new and current staff in the referral process
• Engages with all VS programs to present to programing participants on the role of the FST team
• Engages in designing program calendar for FST and Promotoras including training dates, evening and weekend events or workshops, and any other activities as instructed by their supervisor
• Ensures spaces in the community are well maintained when used to meet with families/individuals and are confidential for participants to share their story. If children are present, the space is safely secured through physical security measures and through childproofing.
• Responsible for participant recruitment for all programs, through various methods such as door knocking and attending events
• Organizes and maintains the inventory of program materials

Enrollment / Implementation Phase:

• Conduct the first call / home visit with families / individuals referred to VS and seek to understand the different challenges and priorities they want to act on and develop an action plan with the family
• Coordinates and facilitates connections between families/individuals and community, state, or national resources according to family’s action plans, providing ongoing follow-up to ensure successful access to services
• Maintains effective recording system for all referrals, including referral status and referral outcomes; enters referral data into the data tracking system
• Develops and maintains partner relationships with multiple resources to support the connection made for families/individuals
• Attends partnership meetings at the local, state and national level engaging in resource navigation work
• Communicates effectively with staff, outside agencies, families/individuals about referral processes and provides updates on the work that is being done
• Establish and maintain respectful and trusting relationships with families/individuals, and partners with a focus on a asset-based approach
• Leads evening sessions for families or weekend workshops for families
• Completes weekly reports for the supervisor, detailing what tasks were completed, in progress or have not started yet

Family Engagement & Education

• Create and share resources and educational materials for families/participants
• Must communicate with families in a culturally responsive and empathetic way
• Participate in planning, organizing, and facilitating family education events
• Build trusting relationships with families in our community
• Participate in planning, organizing, and facilitating program graduations

Program Monitoring and Evaluation Phase:

• Participates in yearly evaluation retreat and evaluation process which might include pre/post surveys with families or with partner organizations
• Engages in annual program targets, strategic goals and grant deliverables
• Turns in reports as needed by supervisor
• Monitors any grant deliverables tied to that programing year
• Attends weekly one-on-ones with the supervisor to build a relationship, rapport and to communicate
• Attend weekly team meetings and support team efforts

Organizational Leadership:

• Attend events periodically for all VS programs in the community
• Attend program staff meetings and trainings when scheduled
• Engages in site visits or program tours as needed by development team
• Participate in annual door-knocking recruitment efforts for all programs
• Performs all functions and activities within the guidelines and philosophy set forth in VS’s values, mission, vision, and goals
• Co-leads in onboarding and training
• Other duties, as assigned

Qualifications and Skills:

• Respond appropriately to sensitive and/or confidential information and requests; maintain confidentiality at all times
• Ability to establish relationships with families and empower them by building on their strengths
• Demonstrates active listening skills and empathy. Uses a lens of equity, diversity and inclusion in daily work.
• Communicates respectfully and easily with others, including fellow VS team members
• Must demonstrate flexibility, patience, respect and willingness to collaborate and problem solve as a team
• Able to work individually and in a group
• Ability to meet deadlines while at the same time being flexible with other demands of the position
• Ability to build and maintain positive relationships internally and externally with a diverse range of people

  Minimum Requirements:

• Bilingual (English and Spanish, oral and written)
• High School Diploma or GED required
• At least two years’ prior working experience in the health and human service field, with direct experience working with families.
• Proficient in Microsoft Office Suite and Google Drive (Documents & Spreadsheets)
• Possess and maintain a valid Colorado driver’s license and automobile insurance
• Available and reliable vehicle to attend external meetings (mileage reimbursed)

Anti-Discrimination Practices:

Valley Settlement does not and shall not discriminate on the basis of race, religion, cultural heritage, political beliefs, sex, age, sexual orientation, gender, gender expression, disability, color, country of origin, marital status, immigration status, or perceived immigration status in any of its activities or operations, including, but not limited to, the provision of providing services to children and their families, its employment practices, and selection of vendors or volunteers.